1.How can I track my parcel? You can track your parcel on the following website using your tracking number: www.17track.net/en (Copied to the browser to open) 2.What can I do when purchase protection time is running out? If your purchase protection time is running out, please contact us and we can help you to extend it. So your money will not go to my account. About Shipping 1.If you need your package sent by DHL, FEDEX, EMS, UPS, please contact us . we will update the shipment for you. All the products is shipping by CN Post Air Mail or Epacke 2. We will deliver out your package in the next 1-7 days after we receive your payment 3. We cannot control if the post office delays. Be patient and we will keep contact with you and post office. This is the reference delivery time. Dlivery Time a.DHL usually takes 3-5 working days(not including holiday and weekend) b.EMS usually takes 6-10 working days(not including holiday and weekend) c.ePacket usually takes 15-25 working days(not including holiday and weekend) d.China Post Registered Air Mail 1)7-15 working days to Asia 2)15-35 working days to West Euro, Oceania and Mid-East 3)35-50 working days to South Americe and Africa About Refund 1.If there is not tracking information after a month or not delivered after 2 months. you can contact us to ask for resend or refound. You do not need to open dispute, just need to contact us to solve your problem. 2.Please Note: We do not cover any item damaged after use or as the result of water damage. We are not responsible for any custom duty or import tax. Step 1) Contact us via Alibaba message center. Step 2) You must provide as much detail as possible about the problem you have Step 3) The return authorization will be issued. Step 4) You must return the item for the agreed exchange or money refund. All return shipping costs are the responsibility of the buyer. About Us TRY JADE is a professional shoes seller, my team provides high-quality shoes and professional services, please rest assured purchase in my store. If you need more help, please contact us. We also serve for the shoe wholesalers and dropshipping sellers. About Feedback Thanks for your order in my shop. 1.If you are satisfied with your order, please leave ALL 5 STARS Feedback(Detailed Ratings : Description, Communication, Shipping speed), If you can leave photo and more words with the 5 star feedback, you will help others. Thank you for your kindness. 2.if you think we can do better,please contact with our Customer Service first.We will give you a satisfing answer.
We ship worldwide (well, almost) and we provide FREE STANDARD SHIPPING on all orders over $35.
Shipping & Delivery
FREE SHIPPING ON ORDERS OVER $35 (7-15Days)
STANDARD SHIPPING $4.99 (7-15Days)
DHL $39.99 (3-7Days)
Address
To ensure that you can receive your package in time, please make sure that you fill in the correct delivery address and contact information! If you find that your order information is incorrect, please contact us at support@ awakecrm.com with your order number and correct information as soon as possible.
Packaging
To save the planet and reduce waste, we will try to pack many items in one package if you order multiple items. This may result in a slightly longer processing time, especially for orders of more than 5 items.
Restrictions
Please note that there are some restrictions that our carriers can't ensure safe delivery. Please double check the nominated shipping address contains specific details such as unit number, street number, building number, etc.
We are not responsible for any failed delivery attempt caused by the negligent behaviors of customers. For example, providing incorrect delivery information including name, address, zip code, etc.
For certain countries (including U.S. island territories), you may have to go to your local postal office to pick up the package and the delivery time may be longer than suggested above. Thank you for your patience and understanding.
Customs Duties
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express shipping for your order.
Customers take full liability for all return shipment costs, customs charges, and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, we cannot declare purchased items as gifts or list an amount lower than the actual product price.
Additional Information
1) Express Shipping is not available for P.O. Boxes /APO/FPO addresses and non-continental Europe (islands and territories affiliated with the aforementioned European countries). Also, you will more likely be charged for customs duties than flat-rate shipping.
2) Shipping Time does not include a 1-5 day processing period required to process your order from the date your order is placed. For pre-order items, the wait will be longer as we cannot guarantee the manufacturer's schedule.
3) If there is any shipping issue with your package, you must contact Customer Support within 90 days after your order was placed.
Still Need Help?
If you need additional support, please contact us at support@ awakecrm.com
1. You have 15 Days after delivery to consider return or exchange, once over the limit date, we don’t accept return or exchange.
2. Items marked as "No returns or exchanges" in order details are not covered by warranty and are non-returnable.
3. Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative.
4. We will issue refund or exchange for the returned items which in good condition, unwashed, unstained. Damage or stain caused by customers may result in partial refund up to 50% of total payment.
5. Awakecrm is not responsible for missing, damaged, or packages lost in return transit, you can contact shipping company for a claim.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Awakecrm products.
7. Original shipping fee and insurance fee is non-refundable if return for refund.
8. Customer needs to pay for the return postage.
Return Process And Time Expectations
1. Apply return by email to get return address.
2. Pack the item(s) and return back via any local shipping company.
3. Keep the tracking number of return parcel, and upload tracking info by email, without this info, we can't apply any refund for return.
4. We will process return & exchange in 7 working days after delivery of parcel.
RETURN FAQs
Do you provide free return labels?
We currently are unable to offer a free returns service.
Can I return the item to your warehouse, office, or physical store?
We currently do not accept return methods other than our standard return procedure. Please follow our return process so we can help you out as quickly as possible.
I've sent out my return package. What's the next step?
That's it! Once we've received your returned package, we'll take care of the rest and process your refund asap.
When can I expect my refund?
To ensure that we can process your refund quickly, please ensure you follow the instructions closely and provide all of the required information. Once we receive the return package and determine that it's eligible for a refund, you can refer to the following chart for an estimated timeframe on when to expect to receive your refund:
*If you do not receive a credit to your account within timeframe mentioned above, please contact the issuing bank of your credit card.
*Due to current situations, your credit cards refund may require an additional 3-5 days to process. Thank you for your patience and understanding.
CONTACT US
If you have any questions concerning our return policy, please contact us at: