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Return Policy and Process Overview

The provided return policy outlines the conditions and procedures for returning or exchanging items. Here's an analysis of the key points:

Return Conditions:

  1. Time Limit: Specifies a 15-day window after delivery for returns or exchanges.
  2. Exclusions: Items marked as "No returns or exchanges" in order details are not covered by the return policy.

Return Address and Authorization:

      3. Authorized Return Address: Emphasizes the importance of obtaining an   authorized return address from a customer service representative. Any address on the parcel is not an approved return address.

  1. Condition of Returned Items: Refund or exchange is issued for items in good condition, unwashed, and unstained. Damage or stains caused by customers may result in a partial refund.

Responsibility and Liability:

      5. Lost Packages: Not responsible for missing, damaged, or lost packages during return transit. Customers are advised to contact the shipping company for claims.

  1. Non-Awakecrm Products: Not responsible for the return of non-Awakecrm products.

Financial Aspects:

      7. Non-Refundable Fees: Original shipping fee and insurance fee are non-refundable for returns resulting in a refund.

  1. Return Postage: Customers are responsible for paying the return postage.

Return Process and Timing:

     9. Application: Customers must apply for a return via email to obtain the return address.

  1. Packaging and Shipping: Instructs customers to pack the item(s) and return them via a local shipping company, providing a tracking number.
  2. Tracking Information: Requires customers to upload tracking info by email for return processing.
  3. Processing Time: Assures return and exchange processing within 7 working days after the delivery of the parcel.

Return FAQs:

    13. Free Return Labels: Clarifies that free return labels are not currently offered.

  1. Return Locations: States that returns must follow the standard return procedure and cannot be made to the warehouse, office, or physical store.
  2. Next Steps: Informs customers that once the return package is sent, the company will handle the rest and process the refund.

Refund Timeframe:

    16. Estimated Refund Time: Provides an estimated timeframe for receiving refunds, with a note about potential delays due to current situations.

Contact Information:

   17. Customer Support: Encourages customers with return policy questions to contact support via email at

Additional Note:

  18. Refund Verification: Requests customers to contact the issuing bank of their credit card if a credit is not received within the specified timeframe.

Overall, the return policy is detailed, covering various aspects of the return process and addressing potential customer queries effectively.

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