We ship worldwide (well, almost) and we provide FREE STANDARD SHIPPING on all orders over $35.

Shipping & Delivery

FREE SHIPPING ON ORDERS OVER $35 (7-15Days)

STANDARD SHIPPING $4.99  (7-15Days)

DHL $39.99 (3-7Days)

Address

To ensure that you can receive your package in time, please make sure that you fill in the correct delivery address and contact information! If you find that your order information is incorrect, please contact us at support@ awakecrm.com with your order number and correct information as soon as possible.

Packaging

To save the planet and reduce waste, we will try to pack many items in one package if you order multiple items. This may result in a slightly longer processing time, especially for orders of more than 5 items.

Restrictions

Please note that there are some restrictions that our carriers can't ensure safe delivery. Please double check the nominated shipping address contains specific details such as unit number, street number, building number, etc. 

We are not responsible for any failed delivery attempt caused by the negligent behaviors of customers. For example, providing incorrect delivery information including name, address, zip code, etc.

For certain countries (including U.S. island territories), you may have to go to your local postal office to pick up the package and the delivery time may be longer than suggested above. Thank you for your patience and understanding.

Customs Duties

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express shipping for your order.

Customers take full liability for all return shipment costs, customs charges, and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, we cannot declare purchased items as gifts or list an amount lower than the actual product price.

Additional Information

1) Express Shipping is not available for P.O. Boxes /APO/FPO addresses and non-continental Europe (islands and territories affiliated with the aforementioned European countries). Also, you will more likely be charged for customs duties than flat-rate shipping.

2) Shipping Time does not include a 1-5 day processing period required to process your order from the date your order is placed. For pre-order items, the wait will be longer as we cannot guarantee the manufacturer's schedule.

3) If there is any shipping issue with your package, you must contact Customer Support within 90 days after your order was placed.

Still Need Help?

If you need additional support, please contact us at support@ awakecrm.com

2. Items marked as "No returns or exchanges" in order details are not covered by warranty and are non-returnable.

3. Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative. 

4. We will issue refund or exchange for the returned items which in good condition, unwashed, unstained. Damage or stain caused by customers may result in partial refund up to 50% of total payment.

5. Awakecrm is not responsible for missing, damaged, or packages lost in return transit, you can contact shipping company for a claim.

6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Awakecrm products.

7. Original shipping fee and insurance fee is non-refundable if return for refund.

8. Customer needs to pay for the return postage.

Return Process And Time Expectations

1. Apply return by email to get return address.

2. Pack the item(s) and return back via any local shipping company.

3. Keep the tracking number of return parcel, and upload tracking info by  email, without this info, we can't apply any refund for return.

4. We will process return & exchange in 7 working days after delivery of parcel.

RETURN FAQs

1. Do you provide free return labels?

We currently are unable to offer a free returns service. 

1. Can I return the item to your warehouse, office, or physical store?

We currently do not accept return methods other than our standard return procedure. Please follow our return process so we can help you out as quickly as possible.

1. I've sent out my return package. What's the next step?

That's it! Once we've received your returned package, we'll take care of the rest and process your refund asap.

1. When can I expect my refund?

To ensure that we can process your refund quickly, please ensure you follow the instructions closely and provide all of the required information. Once we receive the return package and determine that it's eligible for a refund, you can refer to the following chart for an estimated timeframe on when to expect to receive your refund:

*If you do not receive a credit to your account within timeframe mentioned above, please contact the issuing bank of your credit card.

*Due to current situations, your credit cards refund may require an additional 3-5 days to process. Thank you for your patience and understanding.

CONTACT US

 If you have any questions concerning our return policy, please contact us at:

• support@Awakecrm.com